Last updated: January 1, 2026
1. Public Workshop Cancellations
We understand plans change. Here's how cancellations and rescheduling work for public workshop tickets:
- 48+ hours before your session: Full refund or free reschedule to another available date.
- Within 48 hours of your session: Non-refundable, but your ticket can be transferred to another person at no charge.
- No-shows: Forfeit the full ticket price with no refund or credit.
2. Studio-Initiated Cancellations
If we need to cancel or reschedule a session (for example, due to low enrollment or unforeseen circumstances), you'll be offered a full refund or the option to move to another available date at no extra cost.
3. Private Event Deposits
Private events require a non-refundable deposit to secure your date, applied toward your final invoice. The remaining balance is refundable according to the schedule below, calculated from your event date:
- 14+ days before your event: Full refund of the balance (deposit remains non-refundable).
- 7–13 days before your event: 50% refund of the balance.
- Within 7 days of your event: No refund of the balance.
4. Weather & Unforeseen Circumstances
In the rare case of severe weather or other circumstances beyond our control, we'll work with you to reschedule at no additional charge.
5. Gift Cards
Gift cards are non-refundable but do not expire and may be used toward any public workshop or private event.
6. How to Request a Cancellation
Email hello@artfulmoments.ca with your order confirmation number and we'll process your request within 2 business days.